Refund Policy
Last updated
The Animation MCP Lifetime licence is a one-time digital purchase. Every new account gets a 7-day free trial first, so you can try it before you pay. If it is not right for you, this page explains how to get your money back.
14-day money-back guarantee
If you ask for a refund within 14 days of purchase, we will refund the full amount. You do not need to give a reason, though we are always glad to hear what did not work.
How to ask
- Email us at the address below from the email you used to buy, and include your order number (it is in your receipt).
- We will confirm and process the refund, usually within a few working days. It goes back to the original payment method; your bank may take longer to show it.
What happens to your licence
When a refund is issued, the licence key is switched off and your account returns to the free plan. Your own files and animations on your computer stay yours.
After 14 days
After 14 days we do not usually refund, but if something is wrong, such as the tool not working as described or being charged twice, write to us and we will look at it fairly. Rights you have under the law where you live are not affected.
Payments and tax
Payments are processed by Lemon Squeezy, which acts as the seller of record and handles sales tax where it applies. Refunds are issued through them.
Contact
Questions about this page, or a request about your data: info@getrafaylabs.com.